OfficeServ DataView comprises three components:

• Data Collector: Collects and analyzes callevents on the system
• Data Manager: Calculates and saves statistics from collected data
• Scheduler: Provides database and scheduled report management

The OfficeServ DataView application offers key features for greater functionality and cost-efficiency:

• System wide On/Off License Model
• Data is stored in Microsoft® Access database or SQL server formats
• Built-in warning for Access database storage limits
• Database backup with reporting capabilities
• Web-based application designed specifically for Internet Explorer software
• User accounts with multiple permission levels provide data access
• 45 statistical reports track trunk, station, Voicemail (VM) and Automatic Attendant (AA) usage, as well as Uniform Call Distributor (UCD) and operator group statistics
• 14 live monitors track trunk, station, UCD, operator and VM/AA activity
• Report scheduling for daily, weekly or monthly statistics
• Up to 18 reports can be generated for each interval
• Configurable agent PC wallboard-type window displays up to 22 statistics using programmable alarm thresholds
• Any and all reports exported to Microsoft® Excel with one click
• Abandoned Call List displays details of each lost call
• Station and trunk port statistics list all calls to or from specific station or trunk, including detailed call information
• Multilingual support per user account - English,  Korean, German and Italian