Our Team

 

Our team is comprised of highly driven, customer centric, professionals with a wealth of experience in the telecommunications industry. Members are added to our team because of their go-getter attitude and their ability to problem solve. However, our team members’ greatest attribute is our knack for customer service; it is a tireless passion for all of us and one that will serve your company well. Here is a little more information about our outstanding team

Randy A. Berlin bio
President
Rob Michael bio
Director of Operations
Tony Miyares  bio
Project Coordinator
Johnny Crosskey bio
Marketing Representative
Calvin Kwok bio
Director of Web Development
Jeffery Grace bio
Systems Engineer
Keith Garrett bio
Communications Technician
Winnie bio
Chief Greeter
Randy A. Berlin - President

The founder and president of DiscountCall.com, Inc., Berlin has been building relationships since 1996. In his role, Berlin oversees the sales, marketing and delivery of telecommunications services to all of DiscountCall's Atlanta and national business customers, an organization of employees, agents, contractors and vendors that generated more than $1 million in revenue in 2006. His leadership by example approach has been popular among peers and clients. "I played on 10 minor league baseball teams prior to jumping in the telecom game." Berlin has been in telecommunication sales and management for over eleven years.

Berlin is a graduate of Virginia Tech with a degree in Sports Management. He is an experienced and charismatic public speaker on the subject of telecom competition and its benefits to growing businesses.

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Rob Michael - Director of Operations

Rob serves as the Director of Operations handling various relationships with CLEC's, ITC's and ISP's. In his role, Rob oversees the day-to-day business of DiscountCall across all segments of telecommunication services to Atlanta area customers as well as various high profile national customers. He also develops and manages alternate channel relationships with Samsung and our telecommunication providers. He is responsible for inside sales, off-site support, procedural training and customer billing. Rob brings with him sixteen years of telecommunications experience and has worked in almost every aspect of the industry, including engineering and placement of fiber rings.

Rob comes to us from the sunny state of Florida , and misses the 60 degree winters. When not working, he can be found watching Florida Gator football and basketball, and is looking forward to their third National Championship in each. Rob lives in Dacula with his wife Donna, daughter Kaitlynn and son Kason.

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Tony Miyares - Project Coordinator

Tony serves as our Project Coordinator handling various relationships with Customers, CLEC's, Phone Vendors, and ISP's. In his role, Tony manages DiscountCall projects across all segments of telecommunication services to Atlanta and national customers. He is responsible for tracking order installs, troubleshooting customer issues, and following up on service inquiries.

Tony moved to the Marietta area in 2000 from sunny Florida in search of true autumn and winter and he now enjoys every moment of them. Currently, Tony is working on obtaining 2 Comp TIA Certifications; A+ and Network Plus. He has also begun the process of obtaining several Samsung Telephone System Certifications.

During his time off, Tony enjoys photography, watching movies, playing MS Flight Simulator, cooking, and hanging out with family and friends.

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Johnny Crosskey - Marketing Representative

Johnny serves as the Marketing Representative, working with media, customers, vendors, and the community to build DiscountCall's brand. In his role, Johnny identifies key media and speaking opportunities, develops effective partnerships, creates content for ads, flyers and the DiscountCall web site, and manages marketing vendor relationships. All of this is done to ensure that DiscountCall is always positioned to reach customers. Johnny is in the enviable position of performing marketing duties for the premiere telecommunications provider in the country.

Johnny grew up in Tampa, FL where he suffered through the Buccaneers' dark years and was awarded with a Super Bowl in 2003. When not working with DiscountCall, you can see Johnny's work in the pages of ScoreAtlanta. Johnny is the Georgia Tech beat writer for the publication.

Johnny earned his B.A. in English at Rollins College in Winter Park, FL and his M.A. in Communications Management from Simmons College in Boston, MA.

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Calvin Kwok - Director of Web Development

Calvin Kwok Calvin will serve as the technical guru behind the DiscountCall.com and FrameRelay.Net websites. His knowledge of HTML, databases, and user interface design will help make the websites a fantastic resource for business owners and network managers. He will also support our back-end program dubbed "Larry" which makes it easier for customers to find optimal telecommunication services through our portfolio carriers. Calvin has been successful in different online marketing endeavors and has built various popular national websites.

In addition to consulting for DiscountCall, Calvin keeps busy running his internet media company. When not working he can be found sleeping, or out jogging somewhere.

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Jeffery Grace - Systems Engineer

Jeff is the lead Systems Engineer of DiscountCall.com, Inc. He is responsible for system planning, installation and training of all phone system and structured cabling projects. Jeff brings with him 26 years of telecommunications experience and has extensive knowledge with the Samsung, Nortel and Lucent/Avaya product lines. Jeff is very dedicated to his work as he plays a big role during the implementation process for each customer. Prior to DiscountCall, Jeff worked for various Samsung Dealers in the Atlanta area.

Jeff resides in Marietta with his wife Belinda. He has one daughter serving in the military and the other currently at UT-Chattanooga. When not working he can be found cooking or spending time with his wife.

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Keith Garrett - Communications Technician

Keith is the Communications Technician of DiscountCall.com, Inc. He is responsible for system planning, installation and training of all phone system and structured cabling projects. Keith brings with him 21 years of telecommunications experience and has extensive knowledge with the Samsung and Nortel product lines. Keith is very dedicated to his work as he plays a big role during the implementation process for each customer. Prior to DiscountCall, Keith worked for various Interconnects in the Atlanta area. He also worked for his late father who built a successful Interconnect business in the 1980's.

Keith resides in Thomaston, GA. When not working he can be found vacationing with his family on the Lousiana gulf coast with his brother.

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Winnie - Chief Greeter

Winnie serves as the Chief Greeter handling various relationships with fellow employees, the mailman and the DHL guy. In her role, Winnie oversees the day-to-day task of fetching frisbees and tennis balls around the office. She also develops and manages other dog and human relationships throughout Atlanta. She is responsible for periodic internal mail delivery, outbound faxes and is learning to use the copier. Winnie brings with her almost ten years of experience working on the sales floor and phone lab.

Winnie comes to us from the country of Belgium where she also has dual citizenship. Both of her parents were Border Collie show dogs in Europe and her breed understands over 220 words in the dictionary. When not working, she can be found fetching frisbees and tennis balls at Piedmont Park and spending time with friend Sophie. Winnie lives rent free in Atlanta with her dad, Randy.

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