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Our team is comprised of highly driven, customer centric,
professionals with a wealth of experience in the telecommunications industry. Members
are added to our team because of their go-getter attitude and their ability to problem
solve. However, our team members’ greatest attribute is our knack for customer
service; it is a tireless passion for all of us and one that will serve your company
well. Here is a little more information about our outstanding team
Randy A. Berlin bio
President
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Rob Michael bio
Director of Operations |
Tony
Miyares bio
Project Coordinator |
Johnny
Crosskey bio
Marketing Representative |
Calvin Kwok bio
Director of Web Development
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Jeffery Grace
bio
Systems Engineer |
Keith Garrett
bio
Communications Technician |
Winnie
bio
Chief Greeter |
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Randy A. Berlin - President
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The founder and president of DiscountCall.com, Inc., Berlin
has been building relationships since 1996. In his role, Berlin oversees the sales,
marketing and delivery of telecommunications services to all of DiscountCall's Atlanta
and national business customers, an organization of employees, agents, contractors
and vendors that generated more than $1 million in revenue in 2006. His leadership
by example approach has been popular among peers and clients. "I played on
10 minor league baseball teams prior to jumping in the telecom game." Berlin
has been in telecommunication sales and management for over eleven years.
Berlin is a graduate of Virginia Tech with a degree in Sports
Management. He is an experienced and charismatic public speaker on the subject of
telecom competition and its benefits to growing businesses.
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Rob Michael - Director of Operations
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Rob serves as the Director of Operations handling various
relationships with CLEC's, ITC's and ISP's. In his role, Rob oversees the day-to-day
business of DiscountCall across all segments of telecommunication services to Atlanta
area customers as well as various high profile national customers. He also develops
and manages alternate channel relationships with Samsung and our telecommunication
providers. He is responsible for inside sales, off-site support, procedural training
and customer billing. Rob brings with him sixteen years of telecommunications experience
and has worked in almost every aspect of the industry, including engineering and
placement of fiber rings.
Rob comes to us from the sunny state of Florida , and misses
the 60 degree winters. When not working, he can be found watching Florida Gator
football and basketball, and is looking forward to their third National Championship
in each. Rob lives in Dacula with his wife Donna, daughter Kaitlynn and son Kason.
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Tony Miyares - Project Coordinator
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Tony serves as
our Project Coordinator handling various relationships with Customers, CLEC's, Phone
Vendors, and ISP's. In his role, Tony manages DiscountCall projects across all segments
of telecommunication services to Atlanta and national customers. He is responsible
for tracking order installs, troubleshooting customer issues, and following up on
service inquiries.
Tony moved to the Marietta area in 2000 from sunny Florida in search
of true autumn and winter and he now enjoys every moment of them. Currently, Tony
is working on obtaining 2 Comp TIA Certifications; A+ and Network Plus. He has also
begun the process of obtaining several Samsung Telephone System Certifications.
During his time off, Tony enjoys photography, watching movies,
playing MS Flight Simulator, cooking, and hanging out with family and friends.
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Johnny Crosskey
- Marketing Representative
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Johnny serves as the Marketing Representative, working with media, customers, vendors,
and the community to build DiscountCall's brand. In his role, Johnny identifies
key media and speaking opportunities, develops effective partnerships, creates content
for ads, flyers and the DiscountCall web site, and manages marketing vendor relationships.
All of this is done to ensure that DiscountCall is always positioned to reach customers.
Johnny is in the enviable position of performing marketing duties for the premiere
telecommunications provider in the country.
Johnny grew up in Tampa, FL where he suffered through the
Buccaneers' dark years and was awarded with a Super Bowl in 2003. When not working
with DiscountCall, you can see Johnny's work in the pages of ScoreAtlanta. Johnny
is the Georgia Tech beat writer for the publication.
Johnny earned his B.A. in English at Rollins College in
Winter Park, FL and his M.A. in Communications Management from Simmons College in
Boston, MA.
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Calvin Kwok - Director
of Web Development
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Calvin will serve as the technical guru behind the DiscountCall.com
and FrameRelay.Net websites. His knowledge of HTML, databases, and user interface
design will help make the websites a fantastic resource for business owners and
network managers. He will also support our back-end program dubbed "Larry"
which makes it easier for customers to find optimal telecommunication services through
our portfolio carriers. Calvin has been successful in different online marketing
endeavors and has built various popular national websites.
In addition to consulting for DiscountCall,
Calvin keeps busy running his internet media company. When not working he can be
found sleeping, or out jogging somewhere.
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Jeffery Grace - Systems Engineer
Jeff
is the lead Systems Engineer of DiscountCall.com, Inc. He is responsible for system
planning, installation and training of all phone system and structured cabling projects.
Jeff brings with him 26 years of telecommunications experience and has extensive
knowledge with the Samsung, Nortel and Lucent/Avaya product lines. Jeff is very
dedicated to his work as he plays a big role during the implementation process for
each customer. Prior to DiscountCall, Jeff worked for various Samsung Dealers in
the Atlanta area.
Jeff resides in Marietta with his wife Belinda. He has one daughter serving
in the military and the other currently at UT-Chattanooga. When not working he can
be found cooking or spending time with his wife.
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Keith Garrett - Communications
Technician
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Keith is the Communications Technician of DiscountCall.com, Inc. He is responsible
for system planning, installation and training of all phone system and structured
cabling projects. Keith brings with him 21 years of telecommunications experience
and has extensive knowledge with the Samsung and Nortel product lines. Keith is
very dedicated to his work as he plays a big role during the implementation process
for each customer. Prior to DiscountCall, Keith worked for various Interconnects
in the Atlanta area. He also worked for his late father who built a successful Interconnect
business in the 1980's.
Keith resides in Thomaston, GA. When not working he can
be found vacationing with his family on the Lousiana gulf coast with his brother.
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Winnie - Chief
Greeter
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Winnie serves as the Chief Greeter handling various relationships with fellow employees,
the mailman and the DHL guy. In her role, Winnie oversees the day-to-day task of
fetching frisbees and tennis balls around the office. She also develops and manages
other dog and human relationships throughout Atlanta. She is responsible for periodic
internal mail delivery, outbound faxes and is learning to use the copier. Winnie
brings with her almost ten years of experience working on the sales floor and phone
lab.
Winnie comes to us from the country of Belgium where she
also has dual citizenship. Both of her parents were Border Collie show dogs in Europe
and her breed understands over 220 words in the dictionary. When not working, she
can be found fetching frisbees and tennis balls at Piedmont Park and spending time
with friend Sophie. Winnie lives rent free in Atlanta with her dad, Randy.
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