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SVMi-20E

SVMi-20EIntegrated Voice Processing Platform for the OfficeServ 7200 and 7400 systems.

Specifically designed to integrate into SAMSUMG's OfficeServ 7200 and OfficeServ 7400, the SVMi-20E offers the features and functionality of Voicemail and Auto Attendant while focusing on immediate, personalized and unobstructed access to callers.

 

PDF Download User Guide
PDF Download Brochure

Click the links below to see the types of features the SVMi-20E offers.

Access Manager
Administration Features

Voiceform Questionnaire (Q&A)
Audiotex Features
Fax-On-Demand (Requires VPMF-E)
Auto Attendant Features

System Features
Voice Mail Features
E-Mail Getaway

 

Access Manager
  • Blocked Personal Greeting
  • Busy Personal Greeting
  • Call Blocking
  • Call Forwarding
  • Day Primary or No-Answer
  • Personal Greeting
  • Find Me
  • Follow Me (Off Premises Transfer)
  • Hold for Busy Station
  • Multiple Personal Greetings (9)
  • Night Intercept
  • Park and Overhead Page
  • Personal Customized Options
  • Retrieve Public Caller from Hold
  • Screened Rejected Personal Greeting
  • Stored Telephone Numbers
  • Weekly Availability Schedule
Administration Features

  • Activity Display
  • Administrator's Mailbox
  • Auto Delete Subscribers
  • Automatic Setup
  • Back Up and Restore
  • Default Operation
  • Password Security
  • Programming - On Site or Remote*
  • Subscriber Administration
  • Subscriber Database
  • System Reports
  • Voice Prompted Programming
  • Voice Studio

*LAN connectivity and/or Optional Modem Daughter Card is required.

Voiceform Questionnaire (Q&A)

  • Multiple Response Destinations
  • Playback Header Prompt
  • Team Transcription
  • Unlimited Questions
  • VoiceForm
Audiotex Features

  • Audiotex Librarian
  • Automatic Announcement Delete
  • Announcement Replay
Fax-On-Demand (Requires VPMF-E)

  • Caller Selected Delivery
  • Compound or Multiple Document Delivery
  • Document Librarian
  • Voice Labels
Auto Attendant Features

  • Alphabetic Directory (Multiple)
  • Auto Attendant Routing
  • Automatic After Hours Answering
  • Announce Hold Position
  • Announce Hold Time
  • Camp On Support
  • Direct to Mailbox
  • Holidays and Special Events Scheduler
  • Incoming Call Overflow
  • Interruptible Voice Prompts
  • Maximum Greeting Length
  • Multiple Call Handling
  • Multiple Language Support
  • Operator Access
  • Single Digit Call Routing
System Features

  • Caller ID Compatible
  • Expandable
  • Fax Detection and Transfer
  • Flexible Numbering Plan
  • Individually Defined
  • Mailboxes and Extensions
  • Keyset Display and Soft Key Support
  • MOH Supply
  • Multiple Mailbox Support
  • Operating Mode/Oriented Call Processing
  • Operating Mode Override
  • Proprietary Design
  • Recordable System Prompts
  • Schedule Table
  • Synchronized Clock
  • UCD First and Second Message Supply
Voice Mail Features

  • Answer Machine Emulation
  • Auto Forward
  • Auto Log In
  • Auto Message Play
  • Broadcast
  • Call Back
  • Call Forward to Voice Mail
  • Call Record
  • Call Back Request Messages
  • Date and Time Stamp
  • Delivery Imperative
  • Direct Messaging / Quick Memo
  • Distribution Lists
  • Extended Prompting
  • External Number Notification
  • External Pager Notification
  • FaxMail (Requires VPMF-E
  • Future Delivery
  • Group and Sort Messages Prior to Play
  • Individual Mailbox Greeting
  • Individual Mailbox Name
  • Individual Mailbox Password
  • Maximum Number of Messages
  • Message Address Verification
  • Message Alert Notification Schedule
  • Message Delivery Options
  • Message Fast Forward
  • Message Forward with Append
  • Message Length Controls
  • Message Retention Time by Subscriber
  • Message Options:
    - Counter
    - Delete
    - Retrieve
    - Delivery Options
    - Rewind
    - Fast Forward
    - Save
    - Forward with Append
    - Send
    - Pause
    - Scan
    - Play Order
    - Skip
    - Replay
    - Undelete
    - Reply
  • Message Waiting Light Indication
  • Multiple Subscriber Mailbox Login
  • Multiple Subscriber Mailboxes
  • Name Addressing
  • Net Mailbox (AMIS)
  • New / Old Selection
  • One Touch Access
  • Pager Notification Schedule
  • Personal Mailbox Administration
  • Private (Confidential) Messages
  • Quick Memo
  • Reminder
  • Reply Required
  • Retrieve Public Caller from Mailbox
  • Return Receipt (Certified Message)
  • Self Memo / Reminder
  • Self Memo / Reminder Categories
  • Speed Control
  • Subscriber Workload Manager
  • Until... Scheduling
  • Urgent Messages
  • Volume Control
E-Mail Gateway

  • Adjustable Message Retention
  • E-Message Delivery
  • E-Mail Notification
  • Multiple E-Mail Addresses