Installation & Support Services Services
DiscountCall is focused on delivering high-touch personalized service from the time you’re referred to us, till Death Do Us Part. Rest assured, all of our new clients come by referral-only so sometimes we know what we’re doing.
Someone at DiscountCall finally talked you into this so now it’s time to see why.
Whether you’re upgrading your business to a new phone system or changing to one of our preferred carriers, we are experienced and will guide you through the process to ensure business keeps running. You are important to us and we are excited to bring your company on board. DiscountCall has proven processes and procedures to lead your company through this.
- Customized Solution – Our consultative salesperson meets with you to understand your needs and customize the right solution. Procedurally, they also involve a Service Coordinator and Sales Engineer to find even more ways to help your business ensuring that you’re purchasing more than just a box with phones in it.
- Single Point of Contact During Installation – An experienced Service Coordinator is assigned to your company and is 100% focused on your upgrade going smoothly. This person will lead you through the transition and will be always be available for questions along the way.
- On-site Training & Setup – Do you have time to learn from a manual? A DiscountCall trainer will go to your office to help every employee understand their new phone and what to do if they have questions.
After the Honeymoon
You will receive personalized treatment and service as a DiscountCall customer.
- Account Management – Looking to upgrade your system with more users? Have a question about supporting remote workers on your system? Your DiscountCall Service Coordinator is your expert whose main goal is to help you grow and make your business more efficient.
- Remote Support - We Can See Your System and Make Changes Remotely – Almost 75% of all support calls can be remedied immediately and remotely. That is what differentiates DiscountCall from the others. A live customer support team is always available to answer questions and address any concerns. If you call, expect a friendly and knowledgeable person to quickly answer, and help. We know how important it is that things just work so you can focus on running your business.
- System Technician Experts On-Call – In the unlikely event that DiscountCall’s normal support process does not remedy an issue (25% chance if you’re scoring at home), one of our technicians will be dispatched to resolve it in person. With DiscountCall, experts are ready to quickly assist.
The Golden Years
- Expansion – Your DiscountCall Service Coordinator and Salesperson are ready to upgrade an existing location’s solution or create an entirely new one.
- Rewards Program – Since we’re a referral-only organization and not a dot org, we have ways to bribe everyone at your company so we can continue our quest for new clients who fit into our culture.